I'm wanting to get photo books to memorialize our various trips. A way to take the gazillion pictures I take and make them a quick, easy, viewable, life time memory. I found a service by the name of Picaboo that had a pretty easy to use tool and so I decided to turn our AK trip into a book.
I love my ideas, I love the way the layouts look - > the quality of the book is horrible. The pages are super thin, the colors on some of the pages are not solid (can see white shining through the background), and the binding is insanely crappy. These books wouldn't last 6 months much less a lifetime. Also, one of the covers came damaged. One book having issues, but both book having two distinctly different issues - that tells me something about the company.
So I sent them both an online inquiry last night about returning the books due to poor quality. When I didn't get a response acknowledging my inquiry I also sent an email. So today I get a response. I just love this response that I got from TWO PEOPLE one from the email and one from the online posting:
I'm terribly sorry that your photo book arrived in such poor condition. This is extremely uncommon, and I will report this to our production manager right away.
If possible, please take a few digital photographs of the quality issue to verify the nature of the defect, as well as help train our production team for quality assurance purposes.
When you have done this, please attach these images to your reply to this email. As soon as we receive your reply, we will provide you with further information regarding a reprint.
Again, we apologize for your books arriving in such poor quality. We want you to be happy with the products you receive from us and we take full responsibility for the poor quality of this order.
I await your reply containing these photos and sincerely appreciate your patience.
You did notice the "this is extremely uncommon" comment right - If it's so uncommon why do they have canned wording to respond to it. My response is below.
-The pictures are attached. As you can see on the one book there is a noticeable white line around the page that is completely unsatisfactory and the other book’s cover is obviously damaged. I’ve also noticed that on the book that has the cover damage that the glue holding it to the backing is already starting to give way in areas.
- I’m not in interested in a reprint. I want to send them both back to you and get a full refund. I am totally dissatisfied with the condition the books were received in, the quality of the paper they were printed on and the binding method used. These books wouldn’t last a year much less the lifetime I want them to last for my family.
Please let me know ASAP what I need to do to facilitate a refund.
Maybe I was too harsh but I don't think so given the price I paid and the quality of these books. Its nutz! Don't use Picaboo! I'm going to try Smilebooks next; have read some pretty good reviews and I like their tool. We shall see.